ROOT

refund Policy

Refund Policy

Refunds are only available within 24 hours of purchase. You may request a refund of your Program fee within twenty-four (24) hours of your initial purchase, as long as you have not ordered any labs. Refunds are issued less any payment processing fees, which are non-refundable. If you chose the monthly payment plan, your first $199 payment will be refunded, less those processing fees, and no further monthly payments will be charged.

No refunds after 24 hours. Once twenty-four (24) hours have passed since your purchase, no refunds are available for any reason, and you remain responsible for all payments for your six-month term.

No refunds once labs are ordered. If you order any labs within the first twenty-four (24) hours, you are no longer eligible for a refund.

To request a refund within the 24-hour window, email root@amymigdalia.com.

Lab Purchases

Lab orders are separate from your Program fee and cannot be cancelled or refunded once they have been processed. If a test kit is lost, damaged or expired while in your care, you are responsible for the cost of a replacement kit. If the laboratory mishandles or cannot process your sample through no fault of your own, the laboratory covers the replacement kit or re-test. Results typically take three (3) to four (4) weeks after the laboratory receives your sample, and timing is not guaranteed. Labs cannot be ordered to, collected in, or shipped from New York, New Jersey or Rhode Island. Full details are in the ROOT Terms and Conditions.

Six-Month Commitment

ROOT is a six-month program. Whether you choose to pay in full ($997) or pay monthly ($199 per month for six months, $1,194 total), you are committing to the full six-month term. The monthly payment plan is not month-to-month. It cannot be cancelled, paused, or stopped partway through, and all six monthly payments remain due even if you stop using the Program.

Leaving the Program Early

Your ROOT Program does not renew automatically. It ends at the close of your six-month term, and you will not be charged again after your final scheduled payment. If you would like to continue after your term ends, you may enroll in a new six-month Program at the then-current price.

We'd love for you to continue with ROOT. Before your term ends, we'll reach out with a link to re-enroll. Re-enrolling is a new purchase of a new six-month Program at the then-current price. Prices are always subject to change, so the price you paid when you first joined is not guaranteed when you re-enroll. Re-enrolling begins a new six-month commitment under the policies in effect at that time. You will never be charged for a new term unless you choose to re-enroll.

If you decide to stop participating in ROOT before your six-month term ends, please let us know by emailing root@amymigdalia.com. Leaving early does not end your six-month commitment: no refund will be issued for the remaining time in your term, and if you are on the monthly payment plan, all remaining monthly payments are still due. You will keep access to the members-only portal through the end of your six-month term.

If you have any questions or problems, please let us know by contacting our team directly. Our support team can be reached at: root@amymigdalia.com.

To access certain features of the Program, you may need a username and password. You agree to keep your username and password confidential. During the registration process for any service or product, you agree to provide true, accurate, current, and complete information about yourself. If the Company has reasonable grounds to suspect that you have provided false information, shared your username and password with anyone else, or forwarded any non-public material from the Program to any other person, the Company has the right to suspend or terminate your account and refuse any and all current or future use of the Program, without refund. Any personally identifiable information you provide as part of the registration process is governed by the terms of the Company's website Privacy and Copyright Policy.